Refund Policy
If you face a bug that
our support team fails to correct, you can request refund within 15 days
of purchase. Before requesting the refund you must contact our support
team with details of problem and all info needed to correct the problem.
If you fail to do that, refund request will not be entertained. Refund
request is entertained only once our support team fails to correct the
problem. REQUESTING REFUND:
Please provide following information along with the reason of refund
request:
A. Information about the purchase :
1. Your Paypal id or Email address used for making payment
2. Time of purchase
3. Script purchased
4. Domain for which script was licensed
B. Information about the problem:
1. Detailed information about the problem you are facing
2. Reference url along with the passwords required to see the problem
3. Ftp and database access information so that we can confirm that
installation has been carried out properly. WE PROVIDE REFUND IN FOLLOWING CASES:
• When you get an error, and if we are not able to correct the error
even after you provided all the information requested to access and
correct the error. Please note that, in this case refund is only given
if you provide detailed information about your error, requested by our
support staff, such as reference url, ftp access, database access,
access to tools to see and modify script db, script admin panel and
member area password to see the error.
• If you accidentally bought the software more than once.
• A stated feature of the software fails to perform in spite of your
server fulfilling the requirements for that.
We reserve the right to decline refund requests in the following cases:
WE RESERVE THE RIGHT TO DECLINE REFUND REQUEST IN FOLLOWING CASES:
• When a user demands a refund immediately after buying the software, or
informs us that he purchased wrong product.
• When a user informs us about changing his decision to buy the
software, saying he has uninstalled it and is not going to use it (with
or without giving any reason). This is because we offer full demos on
our web site.
• If you experience server incompatibility issues. Please note that for
all features of a script to work, your server must support the
following:
1. PHP, MySQL and server should allow the use of ionCube loaders.
2. Some tool like PHPMyAdmin to create db from .sql file. It is required
to setup the db.
3. File writing to allow certain features like uploading of images
through PHP.
4. For sending emails your server must allow sending mails through php
mail() function.
5. For scripts that provide thumbnailing features, gd lib support and
ImageMagik lib support is needed.
6 .At client end javascript and cookies must be enabled.
7. For IPN related features (e.g. adding money to member account when he
pays by paypal account) , your web host must allow posts from external
sources like paypal.
8. For software that have URL rewiting and seo related features your
server must support apache mod_rewrite module.
• If the customer requests a refund due to the absence of features which
we never claimed to provide and which are not listed in the feature list
for our software.
• If the customer requests a refund due to the scripts not being open
source or source not being editable. We clearly mention that our scripts
are NOT open source.
• If the customer requests a refund because he does not want to abide by
eula that he agreed to before purchasing the script. When anyone
purchases the script he must read and agree to eula. Otherwise they
should not purchase the script. E.g. if he does not want to keep link
back / powered by / copyright notice etc in footer of the script. Our
eula clearly states that you must maintain this information and link.
• When a user demands a refund, after the above declared time.
To get a refund you must remove the software completely from your web
server and confirm that you have destroyed all copies of the software.
We reserve the right to change the policy without any prior notice.
CONTACTING FOR REFUND
You can request a refund by providing the information stated above
through contact us page on our website. Or you can contact at
+91-9725324241 OR Infocus Web Solutions Pvt. Ltd., Sarkhej Road, Nr.
A.P.M.C. Market, Ahmedabad, Gujarat - 380055, India. |
